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              The Digital Utility:

              driving innovation

              50%
              Percentage of top 10 utilities in North America using Cognizant's digital solutions.
              500,000
              Number of smart streetlights switched on by Cognizant in one of the industry’s largest automated implementations.
              30%
              Percentage of unbilled consumption costs recovered by Cognizant for North America’s largest water utility.

              Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

              DRIVEN BY RESULTS

              Our holistic approach transforms companies.

              We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

              A Multinational Energy and Services Company
              RESULTS
              A Multinational Energy and Services Company

              stays ahead of the competition after migrating 130 business services and associated applications to the cloud

              LEARN MORE
              A Major US Power Utility
              RESULTS
              A Major US Power Utility

              streamlines its application portfolio and saves up to $23 million in annual operating costs

              LEARN MORE
              A Top-Performing Major Utility
              RESULTS
              A Top-Performing Major Utility

              increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

              LEARN MORE
              A Leading Electric and Gas Utility
              RESULTS
              A Leading Electric and Gas Utility

              uses analytics to reduce service calls, resulting in potential savings of $1 million annually

              LEARN MORE
              YOUR CUSTOMERS’ NEEDS
              Unlocking Digital Value
              How do we make such a profound
              impact
              to our clients?

              Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

              START THE EXPERIENCE

              It all starts with your customers.

              HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

              It all starts with your customers.

              Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

              How do we do it?

              01

              By helping you build a Digital Business

              Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

              Learn More
              02

              A Digital Business with Digital Operations

              Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

              Learn More
              03

              A Digital Business with Digital Operations powered by Digital Systems & Technology

              Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

              Learn More

              Customized Business Solutions

              We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

              Packaged Industry Solutions

              To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

              Create value. Everywhere.

              Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

              01 Digital Business

              Go beyond supporting business and advance it.

              Learn More

              02 Digital Operations

              Reimagine and create new digital processes.

              Learn More

              03 Digital Systems & Technology

              Simplify, modernize and secure your IT backbone.

              Learn More
              BUSINESS INTELLIGENCE

              Recently published?insights

              COGNIZANT 20-20 INSIGHTS
              Enhancing the Utility Customer Experience: A Digital Framework

              Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

              VIEW REPORT
              COGNIZANT 20-20 INSIGHTS
              Applying Predictive Analytics to Deliver Smart Power Outage Communications

              Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

              VIEW REPORT
              COGNIZANT 20-20 INSIGHTS
              Smarter QA for Smart Homes

              Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

              VIEW REPORT

              In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

              READ MORE??

              PRESS ROOM

              In the news

              October 31, 2018

              Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

              June 6, 2018

              Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

              June 1, 2018

              The Impact of Local Energy Marketplaces on Corporate Energy Management

              CHECK US OUT

              See All Cognizant News

              Stay on top of what's happening across Cognizant.

              UTILITIES LEADERSHIP

              Get in touch

              Rajaram Radhakrishnan

              Market Leader, Energy and Utilities, Manufacturing and Logistics

              Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
              Peter Tomas

              Utilities Consulting Leader, North America

              Peter Tomas, Utilities Consulting Leader, North America
              Arvind Pal Singh

              Utilities Consulting Leader, U.K. & Europe

              Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe